Timed deliveries are not guaranteed. All of the products pictured across Interflora. Interflora Australia's florists located in these affected areas are able to continue delivering your floral and hamper orders. Due to the ongoing supply issues caused by the pandemic, Interflora is allowing its florists to substitute floral and sundry vases, etc items.
If our customers have any concerns or questions, we invite you to contact our Australian Customer Support Centre on Favourites Call Us. Toggle navigation. Home faqs. FAQs What is the cut off time for same-day deliveries? How will I know if my order has reached Interflora? Of course you can, as a customer, always leave comments in the relevant space.
If you wish to communicate a desired time block then you need to do this at least 24 hours in advance. In other instances the flower shop will try to take your request into account. Belflora cooperates with Ogone, one of the world leaders in the processing of online payments. Ogone enables you to make payments in an ergonomic and user-friendly environment, with optimal security and privacy. For verification purposes a verification code of the card reader is requested with the payment.
The first name and surname of the deceased must be entered. You have the possibility of including a crematoria, funeral parlour or religious institution. The time of the service and a possible contact person can also be added. The telephone number is requested in order to, where necessary, obtain more information about the service.
You can enter more information in the comments. Flowers are seasonal. Your address book can be updated by using the edit button next to each entry. If, for any reason you cannot remember your user name and or password, use the contact us link to have a reminder sent. You can register for an account during the order process, by selecting the want to register link at the bottom of the page. We are committed to protecting your privacy and will only use the information that we collect about you lawfully in accordance with the data protection act , further information can be found in our Privacy Policy.
Yes Interflora. All information submitted within the ordering process and 'My Account' is encrypted to ensure your personal information is kept secure.
You can tell when a page is secure when https appears in front of www. Yes - we are committed to protecting your privacy and will only use the information that we collect about you lawfully in accordance with the data protection act , further information can be found in our Privacy Policy. Guarantee of satisfaction When you're buying online you need assurances of the standard of quality you can expect to receive, that's why Interflora ensures all orders are covered by the following guarantee:.
Delivery will be made on the date specified. Where sufficient lead time is given, funeral orders will be delivered at the time requested. Interflora orders must carry full and correct address for delivery purposes note: postal address cannot be assumed adequate for delivery purposes. Any compliant or dissatisfaction should be notified to us at the earliest opportunity. Special delivery conditions apply to certain locations such as hospitals, hotels and ships, where a third party is involved.
In these circumstances the signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order. Nothing contained in the guarantee or conditions affects or will affect the statutory rights of the customer or the recipient in relation to quality, fitness or description of the goods supplied. Therefore, sometimes, the florist may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another.
When doing so, Interflora florists must adhere to strict substitution guidelines detailed below. Interflora's reputation is wholly dependent on the high standards of all Interflora members. That's why only those florists which meet our stringent criteria are accepted by the association. Once we have accepted a florist, their shop, product quality and performance standards are monitored on a regular basis.
An on-going programme of mystery shopping and regular assessments are carried out for each Interflora member to ensure constantly high standards are maintained. Frequently Asked Questions. Are you still making deliveries based on the latest coronavirus updates? Please see our blog for further information. Will the flowers that I have ordered still be available? How can I contact you? How do I make a press enquiry? How are the flowers packaged?
Saturday Sunday Can I include a personal message with my order? Your message will be provided on a stylish gift card and will be presented with your gift. What are Finishing Touches? Can I talk to a florist? Opening hours are: Monday - Friday How does the company's strategic update affect customers? Restructuring Information FAQ.
How do I amend an order? I am having difficulty placing my order, what should I do? Our opening hours are: Monday - Friday Let go of the keys and then open a word document.
Right click on your mouse OR go to Edit usually located at top left of the word document menu bar and select paste Save the document and then send to hello interflora. How do I use my voucher code? Can I send my order anonymously? What method of payment do you accept? How will I know my order has been successful? What is Interflora's VAT number? Can you send me a paper receipt? Can I choose a delivery date in the future? Can I collect my flowers from the florist? Can I specify a time for delivery?
Can I track my order to make sure that it has been delivered? Yes you can. How will I know when my order has been delivered? How much are shipping and delivery charges? Before what time must I order for same day delivery? What happens if the recipient is not at home when the delivery is made? Can Interflora deliver to hospitals? Before you place your order, you might find the tips below useful guidance: Because space display areas are limited and vases not always available in hospitals, hand-tied bouquets or vase arrangements delivered in water are recommended.
Can I send flowers to a hotel? Some hotels may not accept courier delivered items. We therefore advise that you check with the hotel before placing order for courier delivered gifts. Can you deliver to a hotel abroad? Can I send orders overseas? Can I send flowers to a ship? What happens if you don't have a florist that can deliver to my recipients address? How do I place a funeral order? Here is a little guidance which may help with placing your order: We recommend that you place your order at least one working day prior to the required delivery date.
For large floral tributes please order before 2pm Friday for a Monday delivery. Our florists are closed on Sundays so if your order is for a funeral on Monday please ensure you leave sufficient time to allow the florist to create your specific tribute.
For timed delivery please specify any detail within the 'Delivery Instruction' box on page 2 of the order process. For next day orders the cut off is 2.
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